Helping folks, getting field feedback is rare and hard to come by.
I have long felt there's a good reason to make it more clear how people can communicate with the developer more easily if they wish.
Of course, apple should also provide a way we can distribute beta applications to testers who opt-in to such a thing, but I digress...
Clearly, people feel the review board is a way to communicate and of course, we know we don't even hear when they leave a comment on there! foreign stores are practically lost entirely.
Sadly, I've never found any satisfactory solutions to this
I have fallen back to simply reviewing once in a while and taking note of anything I might be able to look into if at all possible.
I once had some German guy announce that my app was sending personal data up to my servers which is silly -- of course, I didn't even know he had written the review, and he never contacted me but represented himself as some sort of privacy expert or whatever.
what could I do?
I can't even contact the person or leave a response or anything at all...
On Mar 2, 2012, at 12:10 PM, TimMarketing <timg@pocketmac.net> wrote:
> Hi,
>
> I'm wondering if other developers have good solutions to dealing with
> negative reviews of iPhone apps. I find it very frustrating that we
> can't reach out and help these customers. They don't seem to use our
> help desk and just go straight to posting negative reviews. Does
> anyone have a good strategy for either helping these folks or just
> getting better reviews in general?
>
> Thanks,
>
> Tim
>
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