I'm planning to compile some data on positive and negative review rates before and after adding an in-app "Email Support" button to Rowmote, which I'll share after I have a decent data set.
-Evan
On Mar 2, 2012, at 1:18 PM, Jesse Tayler <jtayler@oeinc.com> wrote:
>
> The way iTunes store reviews are set up makes it feel to the user that they are somehow communicating with us, the developer -- like commenting on our blog and we should be able to help, right?
>
> Helping folks, getting field feedback is rare and hard to come by.
>
> I have long felt there's a good reason to make it more clear how people can communicate with the developer more easily if they wish.
>
> Of course, apple should also provide a way we can distribute beta applications to testers who opt-in to such a thing, but I digress...
>
> Clearly, people feel the review board is a way to communicate and of course, we know we don't even hear when they leave a comment on there! foreign stores are practically lost entirely.
>
> Sadly, I've never found any satisfactory solutions to this
>
> I have fallen back to simply reviewing once in a while and taking note of anything I might be able to look into if at all possible.
>
> I once had some German guy announce that my app was sending personal data up to my servers which is silly -- of course, I didn't even know he had written the review, and he never contacted me but represented himself as some sort of privacy expert or whatever.
>
> what could I do?
>
> I can't even contact the person or leave a response or anything at all...
>
>
>
> On Mar 2, 2012, at 12:10 PM, TimMarketing <timg@pocketmac.net> wrote:
>
>> Hi,
>>
>> I'm wondering if other developers have good solutions to dealing with
>> negative reviews of iPhone apps. I find it very frustrating that we
>> can't reach out and help these customers. They don't seem to use our
>> help desk and just go straight to posting negative reviews. Does
>> anyone have a good strategy for either helping these folks or just
>> getting better reviews in general?
>>
>> Thanks,
>>
>> Tim
>>
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